Centrical Announces 2024 Customer SELECT Award Winners

NEW YORK, Dec. 5, 2024, NEW YORK, Dec. 5, 2024 — Centrical has released its winner list for the 2024 Customer SELECT Awards. Those leaders and organizations demonstrated and excelled in innovation in performance management of employees by working in collaboration with cutting-edge Centrical solutions to redesign their workspaces, better employee engagements, and then attain dramatic results.

Daphne Saragosti, Chief Customer Officer at Centrical, said, “The Centrical Customer SELECT Awards honor the outstanding performance of our customers and the remarkable people within their teams. Their success is the best example of what technology, innovation, and people can do together to bring exceptional results.”

Team Award Winners

The Scholar: Arise Virtual Solutions

Arise Virtual Solutions revolutionized training with a dynamic onboarding and certification process for its service partners. Using real-time analytics, competency validation, and personalized learning paths, Arise significantly reduced training time while boosting client satisfaction.

“With Centrical, we’ve cut speed to proficiency in half, leading to better metrics and exceptional results for clients,” said Sonia Brant Mullins, VP of Service Partner Experience.”

The Innovator: IHG Hotels and Resorts

IHG Hotels & Resorts launched IHG Climb to empower frontline employees with tools to enhance guest experiences. The program drove improved loyalty recognition scores and surpassed pre-pandemic enrollment levels.

“IHG One Rewards members are pivotal for revenue growth, and IHG Climb ensured we exceeded performance expectations heading into 2024,” said Natasha Scott, SVP Americas Revenue Management.”

The Gamechanger: Purpose Financial

Purpose Financial launched a gamification platform that made everyday tasks exciting challenges to enhance productivity and minimize turnover. The program provided actionable coaching insights to more than 800 branches.

“The platform helped foster a purpose-driven culture where employees feel valued and motivated,” said Michelle Goldsberry, Senior Business Integrations Specialist.”

The Captain: Wix.com

Wix streamlined workflows and scaled leadership strategies using Centrical’s coaching features. More than 70% of managers adopted the tools quickly, significantly improving team performance.

“Centrical aligned our coaching processes, making managers more effective and engaged,” said Helene Zerbib, TLV Customer Care Delivery Site Lead.”

The High Performer: Capita Experience

Capita Experience used Centrical to improve remote workforce collaboration and performance. Gamification strategies reduced handling time by nearly 10% while boosting customer satisfaction.

“Centrical has centralized workflows and enhanced engagement in an entirely remote environment,” said Gianni Petrillo, Operations Manager Senior.”

The Nurturer: Teleperformance Samsung

Teleperformance Samsung overcame hybrid work challenges with wellness checks and AI-driven insights. This created transparency and well-being, leading to a remarkable +70 NPS.

“Daily wellness checks made Centrical a tool for meaningful connections,” Contact Centre Manager Marco Brouwer said.”

Individual Award Winners

• The Visionary: Liz Millington, Head of Digital Transformation, Ascension – Driving Cultural and Operational Excellence
• The Employee Experience Champion: Michelle Goldsberry, Purpose Financial- Empowering a Growth-Focused Culture
• The Innovative Learning Pioneer: Izabella Mendes, Founder Brazil – Incorporating Disruption into Learning Methods

Rewarding Excellence

The 2024 Centrical Customer SELECT Awards mark new customer engagement and innovation standards. Each winner has demonstrated how a solution by Centrical can empower true organizational success.

About Centrical

Launched in 2013, Centrical empowers global organizations with its AI-driven Performance Experience Platform. The platform personalizes employee success through gamification, microlearning, and actionable coaching. Clients have used Centrical across more than 150 countries and helped leading brands redefine frontline team engagement.

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